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Overview
Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt.
We do not accept returns of pack, sleeve or sample kit quantities.
Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Cafe Brands expense if reported within 7 days of receipt of goods.
Please note: Cafe Brands will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Cafe Brands Customer Services team should be contacted to obtain a return number: info@cafebrands.ie
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Unit 4 – 10B, Stadium Business Park, Ballycoolin Road, Dublin 11, D11 XK35
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.